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Account and sign-in
Help with mobile verification, profile details, signing out and account deletion.
SUPPORT CENTRE
How can we help?
Find answers for KhutSem Live, or contact our team for help with your account, playback, purchases and tickets.
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Streaming and audio
Troubleshoot Radio, Wari-Lila, live events, movies, web series and videos.
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Purchases and tickets
Get help finding purchases, accessing content and using verified gate passes.
Frequently asked questions
Quick solutions to common KhutSem Live issues.
I cannot receive or verify my OTP
Confirm that you entered a valid 10-digit Indian mobile number, check your signal and wait before requesting another OTP. If the issue continues, email us with your mobile number's last four digits only. Never send us your OTP.
Radio or video is not playing
Check your internet connection, close and reopen the player, then tap Try Again. Some live programmes are available only during their scheduled broadcast. On mobile data, confirm that KhutSem Live is allowed to use data.
Where can I find my purchases and tickets?
Open Profile, then choose Purchase History or My Tickets. Make sure you are signed in using the same verified mobile number used for the purchase.
How do I edit my profile?
Open Profile and tap the edit icon beside your account. You can update your display name and select a profile picture from your device.
How do I delete my account?
Open Profile, scroll to Delete Account and follow the confirmation steps. You can also review the web instructions on our Account Deletion page.
What should I include in a support request?
Tell us what you were trying to do, the content or event name, your device model, and any error shown. Do not send passwords, OTPs, payment card information or other secrets.
Still need help?
Contact the KhutSem team by WhatsApp or email. We will use your message only to investigate and respond to your request.